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IN THIS ISSUE

WEBSITE INTERACTIONS WILL CHANGE FACE OF CRM
KiQ SELECTS OPENVIZ
INTELLIGENT THERAPEUTIC SOLUTIONS FOR TRIANGLE

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Analysis and Commentary

WEB-BASED CUSTOMER INTERACTION TO REVOLUTIONIZE CRM
Customers take center stage in e-commerce transactions, and with the rapidly increasing e-commerce volume, on-line businesses must find new ways to satisfy customers at their initial point of contact - the Website.
 
SQL SERVER LEARNS ENGLISH
by Mark Hammond
Building applications for Microsoft Corp.'s SQL Server that allow users to query the database in plain English should get a lot easier when the company upgrades a built-in feature called English Query this summer.
 
EXPERTCOMMERCE TO OFFER DECISION EVALUATION ENGINE
ExpertCommerce Inc announced the release of its decision-evaluation technology for Web-based suppliers, procurement managers and net markets that will enable organizational purchasers to make the most accurate purchasing decisions online.
 
HP/INFORMIX PROVIDE BOURNS' DATA WAREHOUSE SOLUTION
Faced with pressure from offshore competitors and the need to improve forecasting and reporting capabilities, the company realized a data warehouse was necessary. After 50 years of ascending through the global marketplace, Bourns turned to Hewlett Packard Company and Informix for direction.
 
KiQ SELECTS ADVANCED VISUAL SYSTEMS' OPENVIZ
Advanced Visual Systems Inc, announced that its OpenViz product, has been selected by KiQ, to add advanced visualization OMEGA and OMEGA+, KiQ's predictive solutions for the management of marketing, risk and retention issues in client relationships.
 
MADE2MANAGE SELECTS ENGINEERING ANIMATION'S E-VIS.COM
Enterprise business system provider Made2Manage Systems Inc, announced that it has selected Engineering Animation Inc's e-Vis.com collaboration solution to power the Collaboration Center within its new Internet site, www.m2mEport.com.
 
TRIANGLE ANNOUNCES INTELLIGENT THERAPEUTIC SOLUTIONS
Triangle Pharmaceuticals Inc, announced the formation of a new health information technology company, Intelligent Therapeutic Solutions Inc, and the initial funding of such company by Virco Group N.V and Pythagoras Participations, cvba.

Hewlett Packard

Action Items

Accrue Software and JDA Software Partner
Accrue Software Inc, a leading provider of Internet enterprise software solutions for optimizing the effectiveness of e-tail, clicks-and-mortar and e- media initiatives, and JDA Software Group Inc, an international provider of enterprise retail solutions, announced an OEM partnership agreement.

SAP Certifies Ardent DataStage Load PACK
Informix Corporation, a technology leader in the software infrastructure for the i.Economy, announced that SAP AG, a leading provider of inter-enterprise software solutions, has certified Ardent DataStage Load PACK for the SAP Business Intelligence Warehouse (SAP BW) solution.

Clustra Systems Debuts with Breakthrough Online Database
Clustra Systems Inc made its debut and introduced the Clustra Parallel Data Server 3.0, the first packaged data management solution to deliver the extraordinary high availability and scalability levels required by the next generation of high-volume, nonstop wireless Web, mobile data and Internet infrastructure applications.

COiL Announces Competition
If a company had a better understanding of who their potential customers were, they would know more accurately who to send direct mail to. Therefore, following a successful CoIL competition last year, CoIL has just announced a new competition challenge for 2000.

LensCrafters Selects SPSS' Clementine
"Clementine gives us some of the most advanced data mining techniques in an intuitive package that facilitates sharing information," said Jack Dennis, CFO of LensCrafters. "It is a key addition to our data mining program, and is intended to help us in targeted marketing programs, market research efforts and forecasting."

Mission Critical Linux LLC Clustering Solution
Mission Critical Linux LLC announced its plans to roll-out Linux clustering solutions targeted at the financial transaction market. With the impending release of this high-availability server solution, Mission Critical Linux reinforces its strong technology leadership position in the Linux marketplace.

NARUS and SLP InfoWare in Strategic Alliance
NARUS Inc, the pioneer and a leading provider of Internet Business Infrastructure (IBI) solutions, and SLP InfoWare, a leading provider of predictive customer relationship management application solutions, announced that they have formed a strategic alliance.

NCR Names New Vice President
NCR Corporation announced that it has named Steve Millard vice president of strategic partnerships for the company's data warehousing division, Teradata Solutions Group.

EMC Corp to Use NetCurrents' CyberFacts
NetCurrents Inc, a premier Internet Intelligence Agency, announced that EMC Corporation has selected its CyberFacts real-time Internet monitoring service. EMC Corporation, a Fortune 500 company based in Hopkinton, Massachusetts, is the world's technology and market leader in the growing market for intelligent enterprise storage systems.

OutlookSoft Partner in Microsoft DWA 2000
OutlookSoft's membership in the DWA2000 reinforces its leadership by leveraging Microsoft's analytic platform to deliver the industry's next generation, Internet-based, enterprise budgeting and performance analysis application.

Popkin Adds Synchronization "Wizard" for Visual Basic
Popkin Software announced that it had upgraded and updated its code engineering capability. Targeted at specific Interactive Development Environments, the new "Wizard" technology will enable users to synchronize UML class diagrams directly with the open project they are working on.

Rational Software Enters Data Modeling Market
Rational Software, the e-development company, announced the industry's first Unified Modeling Language (UML)-based data modeling and analysis solutions. Rational Rose Data Modeler, allows analysts, developers and data modelers to work together in one common methodology.

Sybase and DEI Announce New BI Solution
Sybase Inc, and Data Executives International, at the LOMA Systems Forum Financial Services Technology Conference, announced the availability of DEI's new business intelligence, e-commerce and customer relationship management (CRM) solution for the life insurance industry.

Litton TASC Joins Hyperion Partner Program
TASC Inc, a subsidiary of Litton Industries and a leading information technology services provider to the federal government, today announced a partnership with Hyperion, the worldwide leader in business analysis software.

Walker's Horizon Selected by Barclays Wealth Management
Walker Interactive Systems Inc, a global provider of e-business solutions for the enterprise, has announced that it has been selected by Barclays Wealth Management division to implement Walker's Horizon OLAP Reporting and Analysis solution across all of Barclays Wealth Management businesses.

Inference and WellBid Forge Agreement
Inference Corp, a leading provider of personalized, one-to-one sales, service and support solutions over the Web and WellBid Inc, the leading provider of online procurement solutions for well-related oil and gas activity, announced that the companies have signed an agreement.

SGI

Quote of the Week

"As Web-based customer interaction technologies integrate with, rather than complement, traditional CRM solutions, the two markets will begin to converge."

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