Delta Air Uses Documentum Products For Website

Documentum, a leading provider of Internet-scale content management solutions for powering e-business applications, announced that Documentum products are key enablers in Delta Airlines' newly redesigned Website www.delta-air.com. The products are being used by Delta to pre-assemble, track and control versions of text and graphics objects that are displayed on Delta's Web page by the E-Commerce Transaction Platform from BEA Systems Inc, a Documentum sales and marketing partner. Delta is a featured customer at Documentum's e-business strategy launch held in New York City.

"Our Website is a central element in our business strategy," said Wayne Hyde, vice president of ePartners at Delta Air Lines. "With a growing target of annual ticket sales, we cannot afford any downtime. That's why we have worked so hard to create a reliable, high-performance infrastructure, a key component of which is the Documentum solution. We view Documentum as a critical element in allowing us to meet our e-commerce objectives." Delta is currently using Documentum products to stage objects that are used in creating Web pages, selecting Documentum for a number of reasons, including its scalability. "At any given time we may have fewer than 1000 or as many as 12,000 individuals logged onto our site simultaneously," Hyde said, "and with our infrastructure we can service all transaction requests, at all times, equally well, regardless of loading conditions."

Another benefit to Delta is Documentum's ability to support dynamic assembly of objects. "At the present time we find that pre-assembling objects allows us to optimize Web page response time for our customers," Hyde said, "but we wanted a solution that provided alternatives should it make sense to change our approach in the future. With the Documentum solution we have those options."

"We are delighted to be playing such a vital role for Delta, enabling the company to meet their performance, reliability, and scalability requirements," said Jeff Miller, CEO of Documentum. "We hope that the care and attention Delta has paid to creating an infrastructure that provides their customers with the highest possible level of service will be emulated throughout the e- commerce industry."

About Delta Airlines

Delta, named "Best-Managed Major Airline" for 1999 by Aviation Week & Space Technology magazine, is the world's most flown carrier. A record 106 million passengers traveled on Delta in 1999. Delta, Delta Express, Delta Shuttle, the Delta Connection carriers and Delta's Worldwide Partners operate 5,465 flights each day to 364 cities in 61 countries. Delta's Website is www.delta-air.com.

About Documentum

Documentum Inc develops, markets and supports Internet-scale content management solutions that accelerate organizations' online presence. These solutions enable customers to create, deliver, and personalize content of all formats, from internal and external contributors, for business processes that extend across and beyond the enterprise, to all delivery channels. Documentum customers apply trusted content within and between their organizations for online commerce and personalized promotions, 24x7 customer and partner self-service, online exchanges, electronic procurement, collaborative planning and innovation and related e-business applications. The company, with 21 offices worldwide, also offers a full range of global consulting services and programs, including worldwide technical support and education services through its Professional Services organization. Headquartered in Pleasanton, Calif., Documentum has licensed its products to more than 800 Global 2000 and Internet customers in a broad range of industries. For information, visit www.documentum.com.

Contact Mike He of Edelman Public Relations Worldwide, 650-968-4033 mikehe@edelman.com for Documentum Inc