IntelliCorp Using LiveModel WebExpress by Cap Gemini

IntelliCorp, a leading provider of eBusiness and CRM solutions for the SAP community, announced the successful use of LiveModel WebExpress by Cap Gemini to create a customer-centric SAP R/3 outsourcing solution.

LiveModel WebExpress is used by Cap Gemini to identify business problems faced by their customers. The solution enables Cap Gemini to proactively solve customers' problems before they become mission critical. LiveModel WebExpress significantly reduces response time, providing Cap Gemini with the ability to deliver increased value to their customers.

LiveModel WebExpress is IntelliCorp's powerful Web publication software that gives companies the ability to publish business models to the Web.

According to Arnaud Bonhomme, Cap Gemini Program Manager, "We are using LiveModel WebExpress to provide the business context for the large volume of operational data that we collect on behalf of our customers' outsourced SAP R/3 systems. By identifying the affected processes we are better able to understand the impact of problems on the effective running of our customers' businesses."

Cap Gemini uses a sophisticated call tracking system (EARS) to record all customer queries with respect to their outsourced R/3 systems. Cap Gemini with IntelliCorp's assistance, developed a plugin to connect EARS with the eXtended Solution Maps component of LiveModel WebExpress.

Mr. Bonhomme added, "Creating a plugin that ties our call tracking system to LiveModel WebExpress gives us immediate access to information that would not otherwise be available. In the outsourcing market the more you know about your customers' systems the better able you are to service their needs. Access to information is critical."

Cap Gemini intends to continue developing plugins for other operations systems allowing their operations staff to become even more proactive in identifying potential problems before their customers are aware of them.

IntelliCorp

IntelliCorp is a leading provider of eBusiness, CRM and eCRM solutions for the SAP community. The Company offers a comprehensive suite of business process management, applications integration, and customer relationship management tools, training, and consulting to accelerate the drive towards eBusiness. Enabling companies to reap the full benefits of mySAP.com, IntelliCorp's solutions include LiveModel, LiveCapture, WebExpress, myProcesses.com, LiveSynchronizer, LiveInterface, MigratorPlus, CADAgent, CRM, SFA, and eCommerce consulting services. Headquartered in Mountain View, California, IntelliCorp has offices across the United States and Europe, and distributors throughout the world. IntelliCorp's Web site is www.intellicorp.com.

Cap Gemini

With a significant presence in 20 carefully selected countries in Europe, in the US and in Asia, the Cap Gemini Group businesses are those of management consulting, I.T. consulting, systems integration, software development, outsourcing and training. At the end of November 1999, the Group had close to 40,000 employees across the world.

Contact IntelliCorp Elisa Cooper, 650-965-5616 ecooper@intellicorp.com or Ed Bride Associates, Ed Bride 413-442-7718 Ed@edbride-pr.com