DaimlerChrysler Utilizes PatternWarehouse

As the quest for quality in the automobile industry intensifies, Information Discovery's unique Pattern Warehouse is providing an edge to the quality and warranty analysis efforts of DaimlerChrysler.

Automobile manufacturing is inherently a complex process. DaimlerChrysler builds many models of cars, trucks and minivans, each with distinct characteristics. As these vehicles are used in a variety of environments huge amounts of data is produced in terms of warranty claims. The analysis of this very large and complex data set is practically impossible without automated discovery. Information Discovery's highly scalable Pattern Warehouse technology was found to be the only system capable of automatically distilling high quality patterns from this large volume of data.

Warranty data is enriched with weather, road conditions and demographic data and Information Discovery's system mines and analyzes this data periodically, discovering patterns. The terabytes of warranty data are incrementally mined on a 10 processor SUN UltraSPARC system. Refined patterns are combined and stored in the Quality & Reliability Pattern Warehouse, which is the largest system of its kind in the industry. Users access the refined patterns, not the data. The Pattern Query Language provides immediate access to patterns from within a Web-browser, allowing users to access refined knowledge immediately without lengthy training sessions or analytical know-how.

The Pattern Warehouse automatically identifies the unusual data densities that may be caused by specific weather conditions or those that are the telltale signs of process variations within manufacturing and assembly operations.This helps quality engineers to quickly zoom in on the problem sources. Not only are warranty claims reduced by identifying gaps in dealer training and education but data mining also discovers affinities and associations of problems that are more likely to occur within specific dealerships, reducing dealer over-charges and improper claims.

As new vehicle models are introduced, the Information Discovery Pattern Warehouse continuously improves product quality by automatically identifying the key factors that give rise claims under a variety of conditions, thus helping to improve reliability and increase customer satisfaction.

For more information on Information Discovery Inc's products and services please call 310-937-3600 or visit www.patternwarehouse.com.