Angelaudio.com to Implement Sideware's Dr. Bean 3.2

Sideware, a leading developer of customer service solutions for ebusinesses, announced that its electronic customer relationship management (eCRM) technology has been selected by Angelaudio.com. The first online music Web site to be in full compliance with the music industry, Angelaudio.com will use Sideware's Dr. Bean 3.2 to offer Web-based customer service to the significant number of visitors that access its site each day to download and purchase digitally-watermarked and royalty-traceable musical files.

"Sideware's eCRM technology goes hand-in-hand with our goal of providing a superior online music sales environment to our visitors," said Riz Alikhan, CEO of Angelaudio.com. "We realize the importance of Web-based customer service, which allows us to quickly and efficiently respond to the needs of our online community. Sideware's Dr. Bean is the perfect vehicle for our customer service needs and will help us to continue to pioneer the newest method of music distribution on the Internet."

"From the beginning, Angelaudio.com has implemented the most advanced digital and e-commerce technologies and its selection of Sideware's eCRM technology follows this same proactive strategy," said James Speros, president and COO of Sideware. "Angelaudio.com understands what a powerful resource Web-based customer service is for its customers and we look forward to working with them to deliver this solution."

Sideware is the developer of Dr. Bean, a Java-based eCRM software tool that provides online customers with live real time customer service. The eCRM space is one of the fastest growing areas in the software industry. International Data Corporation estimates that the eCRM market was $42 million in 1998 and that it will grow to over $2 billion in 2003, representing a compound annual growth of 117%.

About Sideware

Sideware is a strategic software development company dedicated to Web-based real time, collaborative customer service, or E-Customer Relationship Management (e-CRM). Sideware is an independent software vendor (ISV) of IBM and has coupled e-CRM technology with IBM products, providing a flexible e-Business "backbone" for helping corporations build profitable relationships with their customers. The company is a Java developer, having exclusively built "Dr. Bean" using Java and Enterprise Java technologies. Other key strategic worldwide business partnerships include ties with Siebel, Oracle Corp, Sun Microsystems and SAIC. Based in Reston, Va., Sideware Corporation is a wholly owned subsidiary of Sideware Systems Inc of North Vancouver, BC. For further information on Sideware's total solution or turnkey products and services, please visit www.sideware.com. For investment information visit www.techwestmgmt.com/sideware.

Contact Sideware, 703-437-9002, Tara Dunion, Public Relations, tdunion@sideware.com, 604-988-0440 x260, Richard S. Simpson, Mgr, Corporate Relations, ir@sideware.com.