EDS Expands Strategic Alliance with NCR

EDS announced it has expanded its strategic alliance with NCR Corporation to include NCR's data warehousing capabilities as part of EDS' new digital Customer Relationship Management (CRM) solutions.

The alliance is part of a sweeping series of EDS announcements outlining the company's new digital CRM solutions.

"To take e-commerce to a higher, more profitable level, businesses are realizing that the e-commerce process must solidify and deepen the customer relationship every time that customer comes in contact with the business. NCR's data warehousing capabilities are a critical component in this process," said John McCain, president, EDS E.solutions. "Wherever the customer comes into contact with the business, the company's representative at that point must have complete knowledge of the customer to ensure customer satisfaction."

NCR's Teradata Warehouse technology enables Active Data Warehousing. This technology gives a company the ability to analyze and synthesize information about every interaction and transaction with its customer and supplier relationships. IDC projects CRM-centric data warehousing software to have a compounded annual growth rate of 33%, growing from $2.1 billion in 1999 to $9.1 billion by 2004.

"EDS is taking an enterprise wide approach to e-commerce, and we believe that our data warehousing capabilities will perform an integral role in their eCRM systems going forward," said Steve Millard, vice president of Strategic Partnerships at NCR. "Businesses have realized that in order to do effective CRM, they need Teradata's powerful engine and capabilities to capture and analyze massive amounts of data and transform knowledge into actionable decisions."

About NCR

NCR Corporation is a US$6.2 billion leader in providing Relationship Technology solutions to customers worldwide in the retail, financial, communications, manufacturing, travel and transportation and insurance markets. NCR's Relationship Technology solutions include privacy-enabled Teradata warehouses and customer relationship management (CRM) applications, store automation and automated teller machines (ATMs). The company's business solutions are built on the foundation of its long-established industry knowledge and consulting expertise, value-adding software, global customer support services, a complete line of consumable and media products and leading edge hardware technology. NCR employs 32,500 in 130 countries, and is a component stock of the Standard & Poor's 500 Index. More information about NCR and its solutions may be found at www.ncr.com.

About EDS

EDS is a recognized global leader in providing E-business and information technology services to 9,000 business and government clients in about 55 countries around the world. Having founded the IT services industry more than 35 years ago, EDS delivers high value management consulting, electronic business solutions, business process management, and systems and technology expertise to help clients simplify complexity and achieve superior value in the digital economy.

The company brings deep industry practice knowledge to solve challenges in a wide variety of industries, including communications, energy and chemicals, financial services, government, healthcare, products and retailing, and travel and transportation. EDS reported revenues of $18.5 billion in 1999. The company's stock is traded on the New York Stock Exchange and the London Stock Exchange. To find out more about the EDS vision, visit EDS via the Internet at www.eds.com.

Contact Barbara Hyman of Hopkins & Associates, 214-828-0066 or barbara@hopkinspr.com for Electronic Data Systems Corporation; or Holly E. Michael of NCR Corporation, 937-445-6086 or holly.michael@NCR.com.