Trillium Joins Compaq's Zero Latency Enterprise Initiative

Responding to customer demands for high speed access to large volumes of accurate, real-time customer information, Trillium Software, a division of Harte-Hanks, has been named a key business partner to the Compaq Computer Corporation's Zero Latency Enterprise (ZLE) architecture. The Compaq ZLE solution enables companies to converge key business operations in order to enhance customer relationships, to strengthen global supply chain linkages, and to improve decision making through real-time business intelligence and knowledge management. The Trillium Software System, the worldwide leading provider of data quality solutions, is the component of Compaq's ZLE architecture to clean, to standardize and to link data in real-time.

"Our mutual customers gain best-of-breed technology solutions -- and competitive advantage -- through our partnership with Trillium Software," said Rick Frazier, vice president of marketing for Compaq's Business Critical Server Group. "The ZLE solution was developed to give organizations a real-time view of their customers and allow them to react to customer needs, immediately and appropriately. Trillium contributes to the overall value of ZLE-based solutions by providing the data cleansing needed to ensure the accuracy and credibility of each business decision made," he added.

According to the Gartner Group, almost every successful business will have some form of zero latency infrastructure for real-time business decision making in the near future. ZLE is a transaction-oriented solution providing a single, integrated view of business and customer transactions as they occur in real time. ZLE integrates data and applications across all business functions, creating enhanced capabilities in global value chains, knowledge management and customer relationship management (CRM).

"Trillium's role in Compaq's ZLE initiative is an important one in providing an accurate source of operational data that can be propagated instantly and seamlessly to all applications in the enterprise," said Len Dubois, vice president of marketing at Trillium. "Successful companies know that partnerships provide a solid framework for total customer satisfaction. With global leaders like Compaq, we know we are building and strengthening customer relationships based on providing the industry's leading technology and customer service."

About Trillium

With more than 450 customers worldwide, Trillium Software provides businesses with a software solution that cleanses and standardizes global customer information in e-business, CRM and Internet applications. Recent sales of Trillium to a number of the world's largest and most technically advanced companies have positioned Trillium at the top of the data quality marketplace. Trillium is deployed globally in hundreds of mission-critical applications for customer identification. Trillium's technology enables global organizations to gain a unified view of customers, distributors and partners through real-time connectivity with their e-commerce pipeline. For more information regarding the Trillium Software System, call 978-436-8900 or visit the Trillium Software Web site at www.trilliumsoft.com.

About Harte-Hanks

Harte-Hanks Inc, San Antonio, TX, is a worldwide, direct and interactive services company that provides end-to-end customer relationship management (CRM) and related solutions to both consumers and business-to-business marketers. Harte-Hanks and its CRM integrated solutions use technology as the enabler to capture, to analyze and to disseminate customer and prospect data at all points of contact. Its customer-centric models allow the company to be the overall solutions provider for driving traffic to a Web site, call/contact center, or brick-and-mortar location. Visit the Harte-Hanks Web site at www.harte-hanks.com or call 800-456-9748.