SERVICEPower Version 4.4 Now Available

ServicePower, a leading global developer and supplier of field service scheduling software for the Customer Relationship Management (CRM) market, announced SERVICEPower version 4.4, the latest release of its intelligent field service scheduling software. Version 4.4 offers improved integration to existing service management systems by adding remote APIs (Application Program Interfaces) to the core product. This greatly reduces implementation time for many customers, enabling them to realize a faster return on investment.

"Our investment in integration middleware has enabled us to move from sale to a full, live deployment in less than four months," said Ian MacKinnon, president and CEO of ServicePower. "Our customers invest a great deal of time and money in improving their customer service operations through the use of software such as SERVICEPower. By easing the integration process, we ensure they realize a return on that investment as quickly as possible."

MacKinnon continued, "This version of our software incorporates the latest feedback from our customers who have worked with us to refine SERVICEPower. We are now confident we can provide all the functionality required for large service organizations to maximize the benefits associated with automated scheduling."

With version 4.4, SERVICEPower is now available on Solaris 2.8 and HP/UX 11 platforms, as well as the latest version of Microsoft NT, and supports Oracle 8i.

About ServicePower

ServicePower, headquartered in Annapolis, Maryland, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada, and Europe. With licenses sold covering over 25,000 service technicians, ServicePower is the most widely used artificial intelligence based field service scheduling application worldwide. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes innovative, world leading companies such as Accenture, Sun Microsystems, Avaya Communication, BskyB, and Xerox. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the ServicePower Web site at www.servicepower.com.

Contact ServicePower, Adele Oliver, 410-571-6333, a.oliver@servicepower.com.