WhiteCross Signs Partnership with XACCT Technologies

XACCT Technologies Inc, a leading provider of business infrastructure software solutions for IP networks, and WhiteCross Systems, a leading provider of reporting and analytical technology and services, announced a strategic partnership. Using XACCT's Network-to-Business (N2B) platform, WhiteCross will produce the most comprehensive set of real-time business and customer intelligence applications available for the IP-enterprise market. The resulting end-to-end solution will provide WhiteCross customers with network usage understanding of unprecedented clarity. They can use this knowledge to more accurately market existing services and create new, value-based services their customers truly need.

"The partnership between XACCT and WhiteCross is well-aligned with the changing requirements of the data analysis marketplace," said Jacqueline Sweeney-Coolidge, senior analyst with Hurwitz Group. "There's a shift underway in how these tools are being used across multiple industries. Traditionally, analysis and measurement has been a stand-alone business process executed at specific intervals. Now, analysis is an increasingly critical step that is being integrated within the operational systems to enrich the transaction flow with business intelligence and create a self refining loop of activity."

XACCT's N2B is the industry's only real-time platform that extracts data from all IP network devices and services and synthesizes this data into actionable business information. The XACCT platform captures highly granular network and service usage data, enhances the data, formats it appropriately, and feeds it -- in real-time -- to the WhiteCross hosting facilities. WhiteCross provides the environment and expertise to execute large-scale reporting routines and complex analytical applications quickly and reliably, enabling the rapid use of the business and customer intelligence in customer-facing and internal network-facing systems. These applications include customer profiling, cross-selling opportunities, segmented pricing analyses, content assessment, network capacity planning, and affiliate effectiveness.

"At WhiteCross, our philosophy is to gather as much detailed and diverse data as possible and analyze it at the most granular level," said John Thompson, vice president of worldwide marketing, WhiteCross Systems. "We selected XACCT for the remarkable flexibility and thoroughness of the company's data-collection and information synthesis capabilities. XACCT has spent years developing their network interfacing technologies and they offer an unparalleled understanding of activity at the network level. WhiteCross and XACCT are two complementary halves of this unique solution for gathering, analyzing, and understanding the vast amounts of data generated in IP-based environments."

"WhiteCross has the technology and the expertise to execute large-scale reporting routines and complex analytical applications in a timeframe that enables immediate use of this information to manage rapidly changing IP business environments," said Anil Uberoi, senior vice president of marketing and business development at XACCT. "XACCT's N2B platform is ideally suited to match WhiteCross' real-time, high-data-volume processing environment, which concurrently relies on our technology to supply the extensive information needed for detailed analyses of customer, service, and operational activities."

WhiteCross applications are capable of analyzing unmatched amounts of diverse and sophisticated data. For this information to remain pertinent, network service provider systems need to deliver the data quickly, while it is still fresh and effective action can be taken. Because XACCT's Network-to-Business platform operates in real-time, it can deliver the vast amount of packet-level data from the IP network to WhiteCross business applications.

The XACCT Network to Business Platform

XACCT's N2B is the industry's first and only platform that provides a bi-directional real-time link between the physical network infrastructure and business support systems for network usage and automated service provisioning. The Network-to-Business platform allows service providers to understand how their networks are being used and then translate this knowledge into new revenue opportunities by developing and managing the profitable, value-based services their customers really need.

About WhiteCross Systems

WhiteCross Systems is a leading provider of analytical technology and services that enables corporations to realize the benefits of real-time customer intelligence. The Company's Analytical CRM technology and strategic, outsourced services minimize the risks and technical demands that are traditionally associated with performing large-scale, simple to highly-sophisticated data analyses. WhiteCross Systems' analytical offerings include personalization; customer profiling; content, community, and e-commerce assessment; market segmentation; cross-selling and up-selling, strategic pricing and profitability, click-stream, and customer loyalty analyses. The Company specializes in helping enterprise corporations and e-businesses integrate this intelligence into all channels and customer touch points. The result is an unprecedented way for customers to gain an understanding of their target markets, consumers, and competitors. WhiteCross Systems has headquarters in San Francisco, California, USA; and Bracknell, Berkshire, United Kingdom. For more information, visit the WhiteCross Systems Website www.whitecross.com.

About XACCT Technologies

XACCT Technologies is the market and technology leader in intelligent business infrastructure software for Internet carriers and network service providers. XACCT's award-winning, carrier-class Network-to-Business (N2B) platform speeds time to market and time to revenue for new Internet services while lowering service provider costs. XACCT offers the industry's first and only platform that enables real-time data capture and enhancement; seamless integration with any upstream business or operations application; and instantaneous, flow-through service provisioning. With offices around the globe, XACCT has more than 60 customers, including Bell Canada, Broadwing, Cable & Wireless, Digital Island, Global One, Genuity (formerly GTE), Mannesman Ipulsys, MCI Worldcom, Siemens, TV Cabo, and Verio.

Contact Gallagher PR, Emily Horn, 510-749-6800 x229, ehorn@gpr.com.