Control-F1 Becomes Certified Partner w/Prior Analytics

Control-F1, the eSupport software company, announced that they have finalized a Certified Partner agreement with Prior Analytics Ltd, a leading provider of Customer Relationship Management solutions in the UK.

Prior Analytics will resell Control-F1 as the eSupport segment of their CRM offering. Control-F1's potential clients based in the UK will benefit from a local dedicated service provided by Prior Analytics, which possesses a wealth of experience in the Customer Relationship Management industry.

"We've taken on Control-F1 as it is apparent that eSupport will increasingly become a requirement for CRM systems and helpdesk environments," said Richard Young, Co-founder and Managing Director of Prior Analytics. "As broadband communication links increase in Europe, Prior will be ideally positioned with Control-F1 to provide leading edge support technology."

"Control-F1 has helped us within our own support operation by enabling us to diagnose and solve problems remotely," added Mr. Young. "This is of particular use when dealing with customers that have remote sales teams that could be anywhere in the world. The very first customer we used Control-F1 to support immediately decided to purchase the solution for their own internal support requirements. It became clear that eSupport was a solution that we should be selling along side our core products."

Control-F1 is an eSupport software company that empowers helpdesks with the ability to deliver live technical support via the Internet. An extensive set of secure Web-based communication, diagnostic, system management and desktop sharing tools equip support technicians to solve problems faster and more effectively.

"eSupport has become a key component of any CRM or Helpdesk offering," said Veer Gidwaney, CEO of Control-F1. "Prior Analytics is a leader in their field. We take great pride in the fact that they will providing Control-F1 as part of their product suite. Prior is an excellent partner to kick-off our expansion into Western Europe."

About Control-F1

Control-F1 is an eSupport software company that empowers helpdesks with the ability to deliver live technical support via the Internet. An extensive set of secure Web-based communication, diagnostic, system management and desktop sharing tools equip support technicians to solve problems faster and more effectively.

The need to provide exceptional technical support has become a critical requirement in building customer relationships. Control-F1 helps enhance customer satisfaction and brand reputation, while decreasing the cost of support and increasing overall profitability.

About Prior Analytics Ltd

Prior Analytics is a Customer Relationship Management / eSupport solutions company. Dedicated to the provision of effective customer management systems, Prior Analytics' solutions are based around award-winning GoldMine and Control-F1 software. Founded by Richard Young & Claire Robinson, with a wealth of experience in the CRM industry, Prior Analytics is able to offer a highly focused, project-managed service to the highest standards.