Teradata CRM Version 4.0 Now Available

Teradata, a division of NCR Corporation, announced that its customer relationship management software, Teradata CRM Version 4.0, is now available to customers. This is the first step in the integration of NCR's Relationship Optimizer product line with the analytics and campaign management products of Ceres Integrated Solutions, a company NCR acquired in April 2000.

"Analytical CRM is the brains behind the operational and collaborative arms and legs of a company," said Liz Shahnam, vice president and director, CRM Infusion for META Group. "With analytical applications, including those from Teradata CRM, companies can gain a competitive advantage by creating a complete view of their customers and consistently communicating with them across all channels."

Teradata CRM Version 4.0 takes full advantage of the valuable customer information in a company's data warehouse, presenting marketers with analysis, action, evaluation and learning from within one tool. This capability enables them to engage in personalized and timely dialogues with their customers across all communication routes from Web sites, kiosks and ATMs to call centers and e-mail. Version 4.0 also provides a system infrastructure to manage the delivery of communication and response information between Teradata CRM and front-office operational systems. This includes an optional adapter that provides an easy interface between Siebel's call center application and Teradata CRM.

"More than ever, companies today must build relationships with individual customers based on intelligent, respectful and relevant communications that meet individuals at their points of need," said Peter Heffring, president of NCR Teradata's CRM division. "Teradata CRM Version 4.0 makes it possible for the first time."

Teradata CRM Version 4.0 is now available and priced to meet the cost objectives of virtually any company -- providing modular functionality for today's needs and easy expansion as business requirements grow. Teradata CRM solutions start at $150,000.

About Teradata Division

Teradata, a division of NCR Corporation, offers powerful analytical solutions that help businesses drive growth. Teradata solutions include the Teradata database, and analytical applications for customer relationship management, operations and financial management, business performance management and e-business. To learn more about Teradata Division and its solutions, go to www.ncr.com/teradata.

About NCR Corporation

NCR Corporation is a leader in providing Relationship Technology solutions to customers worldwide in the retail, financial, communications, manufacturing, travel and transportation, and insurance markets. NCR's Relationship Technology solutions include privacy-enabled Teradata warehouses and customer relationship management (CRM) applications, store automation and automated teller machines (ATMs). The company's business solutions are built on the foundation of its long- established industry knowledge and consulting expertise, value-adding software, global customer support services, a complete line of consumable and media products, and leading edge hardware technology. NCR employs 32,900 in more than 100 countries, and is a component stock of the Standard & Poor's 500 Index. More information about NCR and its solutions may be found at www.ncr.com.

Contact Holly Michael of NCR Corporation - Teradata Division, 937-445-6086 or holly.michael@ncr.com.