ServicePower Announces Executive Seminar Series

ServicePower, a global developer and supplier of field service scheduling software for the Customer Relationship Management (CRM) market, announced an executive seminar series entitled "ServicePower--Introducing World-Class Service Management for Performance and Profitability." The seminars are scheduled for two U.S. locations (Dallas, TX and Irvine, CA) in June as well as two U.K. locations in September. They will provide an executive update on global service industry trends together with strategies for exploiting new technologies, such as intelligent scheduling, e-business, mobile communications, and the wireless Internet.

This new series of seminars was launched after receiving excellent feedback from a recent seminar in Annapolis. The seminars, which are free of charge, are aimed at companies who would like to: maximize productivity of their field staff, reduce costs associated with the call center, deliver an appropriate level of service consistently, book efficient service appointments with customers, realign the field force when business goals change, and do all of these things while increasing customer satisfaction.

Ian MacKinnon, president and chief executive officer of ServicePower, will lead the seminars. Ian has more than 25 years of experience in the computer and IT industry, and prior to co-founding ServicePower, he held senior sales and marketing positions at ICL/Fujitsu. Prior to that Ian helped develop an IT strategy for the European manufacturing operations of the Mars Group, and before that he was an electrical engineering manager for Mars Inc. Ian holds a master's degree in Systems Engineering from the University of Surrey, England and graduated with honors in Cybernetics and Instrument Physics from the University of Reading, England. Ian is also a chartered engineer and a member of the Institute of Electrical Engineers.

The seminars are scheduled for the following locations on the dates shown: - Dallas, TX -- June 12, 2001 - Irvine, CA -- June 14, 2001 - Reading, UK -- September 19, 2001 - Manchester, UK -- September 20, 2001

The seminars, which include a technology demonstration and lunch, are free to registered attendees and will begin at 10:00 A.M. and end at 12:30 P.M. For more information, including an agenda, or to register for the seminar, please visit the ServicePower Web site at www.servicepower.com/news/seminar.html.

About ServicePower

ServicePower headquartered in Annapolis, Maryland, markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada and Europe. With licenses sold covering over 25,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes innovative, world leading companies such as Accenture, Sun Microsystems, Avaya Communication, BskyB, and Xerox. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at www.servicepower.com.

Contact ServicePower, Adele Oliver, 410-571-6333, a.oliver@servicepower.com.