On The Market:

MTI Expands Support Services with Updated Customer Center

MTI Technology Corp, a leading provider of enterprise storage solutions, announced the opening of an updated Customer Response Center offering a wide range of services to support MTI customers' storage resources. Like MTI's enhanced Professional Service offerings, the new Customer Response Center leverages the company's exceptional strength in both hardware and software to provide comprehensive technical support.

The Center is staffed by experts who provide a convenient single point of contact for all storage support requirements. In addition to both online and (toll-free) telephone support, the Center provides remote monitoring, diagnostics and troubleshooting of storage networks around the clock in any location.

Incoming calls can be initiated either by the customer, or by MTIšs Phone Home feature, which continuously monitors the health of MTI storage products and proactively notifies MTI immediately of any issue. All incoming calls are logged, and MTI's innovative tracking system maintains up-to-the-minute information on the status of all Field Service Engineers throughout the country, allowing the Centeršs automatic paging system to route support calls to the appropriate technician. In addition, customers are contacted by the supporting technician within 15 minutes of the original call. Depending on the nature of the problem, the technician will either guide the user through the steps necessary to resolve the issue, or the technician will confirm his or her arrival time at the customer site for onsite service.

All open calls are automatically tracked, and unresolved calls are automatically escalated, if necessary, to management level personnel to ensure rapid problem resolution.

The new Customer Response Center continues MTIšs unsurpassed tradition of delivering storage solutions that help alleviate the challenges faced by understaffed IT departments, said MTI director of product marketing Russ Ritchie.

"This is an ideal way for our customers to manage complex storage resources with a minimum of on-site staff. For customers who demand that their vendors to be as proactive as possible in helping them manage their systems, a comprehensive service like ours becomes increasingly important," Ritchie said. "The service is especially valuable because we can offer our customers our expertise on both the hardware and software sides of storage technologies. It is unusual to find this combination of expertise among storage providers."

The offerings at the new Customer Response Center supplement a variety of other support services. MTI's worldwide service organization combines open-system expertise with fast response time, highly qualified system specialists and customized support options. MTI offers hardware and software support on all products supplied by MTI, as well as on a variety of other open systems products. MTI also recently introduced an extensive program of Professional Services to help customers deploy and manage their data storage resources.

About MTI Technology Corp

MTI's mission is to provide Continuous Access to Online Information on a worldwide basis through fault-tolerant, cross-platform data storage solutions for the enterprise. A premier provider of enterprise storage solutions for 20 years, MTI develops and manufactures high-performance, high-availability storage solutions designed for Global 2000 companies. Headquartered in Anaheim, Calif., the Company offers services and support in the U.S. and Europe and complies with ISO 9001 quality system standards. MTI may be reached by phone: 800-999-9MTI or 714-970-0300, fax: 714-693-2256 or e-mail: info@mti.com. Information can also be accessed via MTI Online, the companyšs World Wide Web server on the Internet at: www.mti.com.

Contact Judy Smith, JPR Communications, 818-386-0403, judys@jprcom.com, for MTI.

SS&C Announces Release of PTS Version 2001

SS&C Technologies Inc, a leader in delivering financial technology solutions to the insurance industry, announced the release of PTS Version 2001, its popular life insurance financial modeling software. PTS is a fully integrated modeling and pricing system that allows users to simulate the financial performance of their enterprises using dynamic capital market information and behavioral modeling on both sides of the balance sheet.

The latest release of PTS introduces the Virtual General Ledger (VGL), which is designed to mirror an insurer's general ledger. It uses OLAP techniques for rapid on-line access and interrogation of results. PTS's new Report Generator significantly streamlines and simplifies reporting by enabling users to produce reports directly in Microsoft Excel. All statutory reports are presented in accordance with the new NAIC Codification requirements and include all the major Blue-Book Exhibits.

"The adoption of Excel reporting really makes it very easy to manage and integrate with other enterprise decision support systems. Clients can produce the full range of statutory and GAAP reports," said Erin Cole, FSA, PTS Product Manager at SS&C. "Seven PTS clients signed on to participate in the beta test for version 2001 and the feedback has been extremely positive."

"The VGL Technology is a huge leap forward for PTS," stated one PTS client.

"The VGL makes it easier and more convenient to produce reports, and it gives us greater flexibility for validating the results," commented another.

Other Highlights of Version 2001

Another highlight of the latest release is the ability to quickly combine multiple asset portfolios, displaying grade, maturity, and residual spreads in the asset definitions. Additionally, version 2001 permits use of long file names and comes with a new utility that allows clients to automatically update their software via the Web, including cumulative service packs, Capital Markets Update files, Intex data, and ADCO prepayment models. Processing speed also has been increased by another order of magnitude.

About PTS

PTS is the life insurance industry's premier financial modeling and decision support system. PTS gives decision makers clear, reliable, relevant decision-making information, and helps optimize the dynamic relationship between risk and value. The advanced corporate modeling platform is built on three major principles: completeness of assets and liabilities modeled; direct access to data; and adherence to corporate standards. PTS is also integrated with SS&C's asset management systems, enabling clients to model their assets with a click of a button. PTS is widely used by life insurance companies and their actuarial and investment advisors.

About SS&C Technologies

With offices in North America, Canada, Europe and Asia, SS&C serves four major vertical markets: insurance, institutional asset management, hedge fund/family office, and real estate. SS&C is the leader in delivering investment management and financial modeling software and application outsourcing to the global insurance market. At least one of SS&C's products is used by over 80% of insurance companies worldwide, including 15 of the top 20 life insurers who use CAMRA or LMS, and 50 of the top 100 who use PTS. Additional Company information is available at www.ssctech.com/markets/insurance/default.asp.

Contact SS&C Technologies Inc, Peg Berry 860-298-4551, investorrelations@sscinc.com.