-- IN THIS ISSUE --

FULCRUM ANALYTICS LAUNCHES SEGMENTATION/CRM SEMINARS

TRACKING PATH OF VIRULENT BACTERIA VIA THE WEB

SUN, PwC SIGN CONSULTING DEAL

Features

• Analysis & Commentary
  
  

  CRM 2002 - STOP TALKING IT, START DOING IT
  In recent years, customer relationship management (CRM) has been one of the more dominant buzzwords in the corporate world. Businesses, consultants, and the media alike learned to speak the language of CRM, using terms such as "customer centricity" and "multi-channel integration" to talk the talk. But all of that will change in 2002.

  ENTERPRISES SUFFER FROM INFORMATION FRUSTRATION
  A survey released recently, "Information Disconnect -- The Weakest Link," reveals that 96 per cent of enterprises interviewed, including many from the Global 500 and Fortune 1000 companies, are frustrated with their information management processes.

  MICROSOFT INTERACTIVE TV TO TRACK VIEWERS
  Microsoft and Predictive Networks signed a deal to incorporate profiling technology into the software behemoth's interactive TV platform, matching similar moves in the market.

• Leading Edge R&D
  
  

  TRACKING PATH OF VIRULENT BACTERIA VIA THE WEB
  Cornell University food science, engineering and computer science students have joined forces to develop a Web-based software and a database to track and compare genetic footprints, or characteristics, of bacteria.

  FULCRUM ANALYTICS LAUNCHES SEGMENTATION/CRM SEMINARS
  Fulcrum Analytics, a provider of customer intelligence technology and services, announced that it would host a series of seminars on customer segmentation and CRM-related issues for the retail industry, beginning in January.

  PHARSIGHT SIM TOOLS LINKED TO ROCHE'S GENOMICS PLATFORM
  Roche Bioscience and Pharsight Corp announced that the two companies have entered into an agreement to collaborate on linking Roche's "Digital Disease" genomics discovery platform to clinical drug development through application of Pharsight's modeling and simulation expertise and software tools.

  IBM SPILLS BEANS ON "XPERANTO" INITIATIVE
  by Tom Sullivan and Ed Scannell
  In IBM's research labs, the company is working on a project, code-named "Xperanto," which is to be a native XML database that acts as a subset of DB2. By using XML and relying on the XML query language XQL, Xperanto should be a critical piece of IBM's long-term vision to marry structured and unstructured data.

• Business & Money Trail
  
  

  STATE OF CALIFORNIA FTB DEPLOYS IBM E-BUSINESS SOLUTIONS
  IBM announced the State of California Franchise Tax Board (FTB) is building its next-generation technology infrastructure on IBM hardware, software and services to improve its tax collection system and provide enhanced customer service offerings on the Internet.

  COCA-COLA/IBM CREATE UNIQUE NEW DIGITAL ARCHIVES LIBRARY
  The new Coca-Cola digital archive system makes a century's worth of corporate marketing and advertising icons available at the desktop through a worldwide internal corporate network, allowing Coca-Cola employees to more easily access and use the material for future projects.

  ETNUS TOTALVIEW TO SUPPORT SUN'S 64-BIT ARCHITECTURE
  Etnus, a leading supplier of debuggers for complex code, announced that they have entered into an agreement where Sun Microsystems Inc will support Etnus TotalView advanced debugging capabilities on Sun platforms, specifically with Sun's full 64-bit architecture, as well as with Sun's Message Passing Interface (MPI).

  7-ELEVEN IMPLEMENTS NOVADIGM SOLUTION
  Novadigm Inc announced that 7-Eleven Inc has implemented Novadigm's e-wrap technology to automate the management of server-based software that powers retail systems in its chain of 5,300 U.S. convenience stores.

  ORACLE ANNOUNCES LATEST TERABYTE DW CUSTOMER SUCCESSES
  Oracle Corp, one of the world's largest enterprise software companies, announced its latest success stories of customers using Oracle products to store and manage terabytes of data for analysis including Amazon.com, CitiBank, Korea Telecom and the United States Census Bureau.

  SUN, PwC SIGN CONSULTING DEAL
  Sun Microsystems and consulting firm PricewaterhouseCoopers expect collaboration will result in billions of new dollars in revenue over their three-year agreement.

Top Of The News

• Applications
  Conference Features Visualization Technology for BI
  Business Objects Unveils Business Intelligence Web Services
  CorVu Launches HyperVu, Intelligent Publisher
  Hydro-Quebec Saves Millions of Dollars with Sand's Nucleus
  Onyx Announces Benchmark for Web-based CRM Scalability
  PeopleSoft Delivers Business Planning and Budgeting 8.3

• Storage
  PTP Chooses Silicon Storage Appliances

Short Takes

• On The Market
  Clementine 6.5, CRM Analytics as Easy as 1-2-3
  Program from Teradata Helps Companies Cut Hidden IT Costs

• Financial Watch
  China Construction Bank Selects Teradata
  Answerthink to Develop Exelon Financial Management System
  Kaidara/Blue Martini Alliance to Extend Blue Martini eCRM

Quote Of The Week

"Without an enterprise-wide view of products and services, decisions will continue to be made without understanding their impact. This must change before businesses can operate efficiently and effectively on a truly global scale." -- Claudia Imhoff, industry expert in corporate information architecture

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