People & Positions:

SAGE Results Inc Adds Three New Executives to Team

SAGE Results Inc, a leading professional and technical services firm focused on maximizing the end-to-end customer experience, announced that SAGE Results' co-founders Ken Webb, Wayne Watson and William Sheehan have been named Certified Call Center Auditors through Purdue University's Center for Customer-Driven Quality.

Purdue University's Center for Customer-Driven Quality has been benchmarking call centers since 1995, and issued the industry's first best practice statistics. In 1999, Purdue began to outsource this initiative to BenchmarkPortal. Purdue faculty still remains closely allied with this benchmarking research. BenchmarkPortal is now the recognized source for customer relationship management (CRM) best practices information for call centers, and is the world's largest database for call center metrics.

As Purdue University Certified Call Center Auditors, SAGE Results now has access to BenchmarkPortal's research, database and reports, which allow SAGE Results' consultants to help their clients compare their performance against an appropriate peer group of call centers to make optimal, fact-based decisions regarding capital investment, personnel, and procedures.

"We are pleased to announce our new designation as Certified Call Center Auditors through Purdue University's Center for Customer-Driven Quality. This training focused on the use of key performance data and benchmarking results, and prepared us to better advise our clients on practical solutions for improvement," stated Sheehan. "BenchmarkPortal's research and statistics provide us with valuable new tools that will help us to guide our clients toward undertaking the most appropriate improvement initiatives to deliver the best ROI, and overcoming negative gaps in their competitive performance."

About SAGE Results Inc

SAGE Results Inc is a professional and technical services firm focused on helping organizations to comprehensively improve their operations through the strategic definition and deployment of organizational performance improvement initiatives. SAGE Results Inc specializes in four primary practice areas for internal and external support centers these services include contact center assessments, improvements and certification; human services optimization; new product evaluations, implementation and integration; and organizational consulting and program management. Additional information is available at the company's Web site, www.sageresults.com or by calling 877-786-2304.

Former QueryObject Executives Join Sand Technology

Sand Technology Inc, a leading supplier of high performance analytical software, has strengthened its senior management team with the addition of two former executives of QueryObject Systems Corporation.

Sand Chairman and CEO Arthur Ritchie announced that QueryObject's ex-Chairman/CEO Robert Thompson has joined Sand as Corporate vice president of Marketing, and former QueryObject Chief Technology Officer Matthew Doering has joined Sand as Chief Scientist and Consulting Systems Engineer.

"The addition of Robert and Matthew to our team strengthens our presence in and commitment to the North American analytical software market," Ritchie said. "Both executives come to Sand with extensive experience in product development and go-to-market strategies in the business intelligence and CRM analytics markets, particularly in the Telecommunications sector."

"The Sand Analytic Server" is fundamentally changing the way organizations understand how their business is performing and their customers are behaving," noted Thompson. "It is the only product I have seen that delivers analytical performance at the pace demanded by business. As such it is a key component for an information-led economic recovery."

"Particularly well suited to high-volume customer analytical applications, the Sand Analytic Server" is unique in providing measurable business benefits early in the project cycle," added Doering. "This makes it a must-have for fast-paced, highly competitive businesses."

Sand Corporate vice president of Marketing Robert Thompson was Chairman and CEO of QueryObject Systems Corporation, which he joined in October 1997 after holding several senior positions in Boston, Canada and The Netherlands with business intelligence leader Cognos Corp.

Sand Consulting Systems Engineer and Chief Scientist Matthew Doering was CTO and vice president of Development for QueryObject Systems Corporation, which he joined in 1994 after senior positions at Metaphor Inc, the pioneering developer and vendor of Business Intelligence/Decision Support software.

About Sand Technology

Sand Technology helps organizations analyze business data at the speed of their business. Based on Sand's patented Nucleus engine, the Sand Analytic Server" can be deployed rapidly to provide a single business view of complex data. This increases the performance of existing business intelligence investments and creates a highly scaleable platform for high performance analytical applications such as CRM Analytics, Web Analytics, Population Research, and ERP and Supply Chain Analysis. Sand Technology has offices in the United States, Canada, the United Kingdom and Central Europe. For more information, contact Sand at 514-939-3477 or visit its Web site at www.sand.com.

Contact Hellena Smejda, WordsWorth International, 815-736-9902, hsmejda@theramp.net.