Applications:

DWL/ILOG Customer-Centric Solutions for Financial Services

ILOG and DWL Incorporated, a leader in Unified Business Services software, announced that ILOG JRules business rule management software will help manage millions of customer data records for DWL Customer, the market-leading enterprise customer administration hub for the financial services industry.

Duplicate customer records can result in millions of dollars in lost productivity for the insurance industry every year. DWL Customer will use the award-winning ILOG JRules to drive real time event notifications as CRM and back office transactions flow in and out of the DWL Customer hub. It will also identify duplicate customer data records originating from disparate systems and sources in real time, facilitating their consolidation and presentation as a single, unified and maintainable version of customer status -- a capability that is a DWL hallmark. DWL Customer unifies customer information from "siloed" businesses and systems into a customer-centric hub that lets DWL customers manage information across the enterprise. ILOG JRules will also let DWL clients control access to customer information, by enforcing privacy rules.

In addition to the ability to quickly validate customer records, DWL needed a tool to centrally manage the large volume of customer data records, transactions and associated business rules. Using ILOG JRules' advanced business rule management features, DWL customers like MetLife can easily manage more than 100 million customer records.

"Becoming customer focused is key to providing better service and identifying new business opportunities, said Tony Candito, chief information officer for MetLife Individual Business. "We intend to use DWL Customer to help us maintain a competitive advantage against other major financial institutions."

"After evaluating several other vendors, we selected ILOG JRules because of its high performance and ease of integration with our product architecture, and because it was the only rules product we felt could manage the scale and complexity of our customers' applications. In addition, ILOG JRules' new business rule management features are without peer in the industry and provide an important tool for managing business policy in dynamic industries like insurance," said Simon Chong, vice president marketing and strategic alliances, DWL.

Chong added that another key determinant in their selection of ILOG JRules was the flexibility to customize their own "look and feel" as customers are interacting with the rule editing and management features. "We also liked the fact that with ILOG JRules, we could manage rules in real time without having to bring the system off-line." ILOG's history of product innovation has made ILOG JRules the industry's leading business rule management software. In addition to being the first product of its kind to give business users the power to author business rules, and the first business rule engine to integrate with XML, ILOG JRules is the first product of its kind to bring comprehensive business rule management to enterprises, including a user-driven rule repository and rule versioning capability. This means businesses in fast-growing dynamic markets now have the tools to effectively and securely manage the entire business rule process -- from writing to testing through to deployment -- putting the power of business rules to use managing their important business processes.

The world's leading financial service and insurance providers, including Visa International, Providence Washington and First Union, among many others, rely on ILOG's enterprise-class software components to create competitive advantage and business agility.

About DWL Inc

DWL is a leader in Unified Business Services software. DWL applications elevate customer, account and product functions from front and back office silos to an enterprise-wide service layer. This enables companies to unify, view and update customer information across all business lines and systems in real time and give their consumers, partners, suppliers and employees a single view of the enterprise. The result is consistent and real time delivery of products and services, strengthened relationships with key business audiences and increased return on companies' back office, front office and CRM systems.

Founded in 1996, DWL has offices in Atlanta, New York, Chicago, Los Angeles, Toronto, London, Paris, Sao Paulo and Japan (reseller). DWL clients include AXA, MetLife, Erie, Manulife Financial, CGU, Royal & SunAlliance, among others. DWL has a global strategic alliance with IBM and system integrator, platform, complementary and wireless relationships with partners such as Accenture, Sun Microsystems, BEA Systems and Palm Computing.

About ILOG

ILOG is a world leading supplier of C++ and Java software components. ILOG's embeddable optimization, visualization and business rules software components dramatically shorten the development time of enterprise applications in the supply chain, telecommunications, transportation and financial services industries. In addition to optimization applications -- where the company enjoys significant market share -- ILOG is playing an active role in the emergence of the e-business software components market. ILOG is dually headquartered in Paris, France, and Mountain View, California. Visit www.ilog.com for additional information.

Contact ILOG, Susan Peters, 650-567-8109, speters@ilog.com.