NCR Acquires Decision Support Services Group
from Medaphis Corporation
ACTION ITEMS
Continuing to expand the breadth and functionality of its data warehousing solution portfolio, NCR Corporation has announced the acquisition of the Decision Support Services Group (DSSG) from Medaphis Corporation headquartered in Atlanta. With this acquisition, NCR gains software, as well as marketing and development staff, for the communications and energy utilities industries. It also strengthens NCR's ability to provide integrated and best-in-class data warehouse solutions for other targeted industries such as consumer goods manufacturing, healthcare and insurance.
"When combined with the Teradata relational database, the DSSG product suite strengthens NCR's overall ability to help businesses focus on Customer Relationship Management (CRM) -- improving customer acquisition, analysis and relationship building," said Bill Eisenman, Senior Vice President, NCR Computer Systems Group.
"Our customers tell us they are looking for data warehousing and customer relationship management (CRM) solutions with industry-specific analytical applications," says Liz Shahnam, program director, Application Delivery Strategies, META Group. "Companies providing this capability, such as NCR, should enable customers to enhance the value of their data warehouse and CRM strategies, and should be a key driver of future success."
The product suite NCR is acquiring has four components:
These new products will be integrated with NCR's existing product offering to expand the functionality of NCR's Communications Industry solutions and bring them to a broader array of users at various skill levels.
NCR's ChurnSENTRY and GrowthADVISOR solutions will continue to provide sophisticated statistical modeling/data mining solutions for churn management and targeted marketing for power users. AnalyzIt and PredictIt add customer analysis and predictive applications capabilities for the less technical user.
These new applications will also add industry-specific Energy Utility offerings to NCR's Business Solution Portfolio. NCR's direct sales force and selected channel partners will begin selling the integrated product suite in 1999.
Medaphis Corporation is a leader in delivering healthcare information, products and services, together with enabling technologies in selected industries. Based in Atlanta, Georgia, Medaphis currently services more than 20,000 physicians and 2,700 hospitals across the nation, and over 100 systems integration customers in service industries such as healthcare, communications, energy and government. For more information, see http://www.medaphis.com/
NCR Corporation is a leader in scalable data warehousing, self-service and store automation solutions for the retail, financial and communications industries and other select markets. For more information, see http://www.ncr.com