Concert Communications Services Chooses Actuate
for Comprehensive, Worldwide Web Reporting Solution
ACTION ITEMS
Actuate Software Corp., a leader in Enterprise Reporting, has announced that Concert Communications Services, a leading provider of global telecommunication services, has integrated the Actuate Reporting System as part of its worldwide dynamic data warehouse and reporting system, called CRISP (Concert Reporting Infrastructure, System and Processes).
Concert is using Actuate to deliver Web access to product and service information for thousands of users worldwide.
The company chose Actuate as its information distribution infrastructure because of its Enterprise Reporting system's ability to integrate data from any enterprise data source and deliver high-speed Web performance while scaling to Concert's enormous user base.
The Actuate system enables Concert to provide to its 47 distributors worldwide and their customers timely and easy Web access to reports that are highly interactive, easily navigated and optimized for Web delivery. The result to Concert's customers is fast access to data on the status of their accounts, enhancing customer satisfaction while lowering the company's information distribution costs.
"Actuate's Enterprise Reporting System delivers Web access to vital business information for our customers and distributors around the globe, keeping our customers happy and our business processes running smoothly." said Ian Coleman, Senior Product Manager at Concert Communication Services.
"We looked at a number of products, and the Actuate Reporting System provides the adaptability and scalability to meet our extremely demanding report creation and worldwide information distribution requirements."
Concert produces hundreds of reports daily with the Actuate system, including reports on service management, traffic performance, and revenue. Actuate's Report Server architecture helps ensure high data consistency and availability. The product's object-oriented development environment and reusable library of report components make it easier for Concert to adapt Actuate reports to their specific business needs and presentation formats.
By providing high quality, accurate and timely access to information, Actuate reports are helping improve the level of customer service and satisfaction at Concert. Actuate reports also enhance planning and quality measurement for the company.
"By implementing the Actuate Reporting System, Concert has been better able to draw information from a variety of enterprise data sources to create a Web reporting system that can readily be accessed worldwide without formal training," said Nico Nierenberg, CEO of Actuate Software Corporation.
"Actuate is helping Concert provide its customers and distributors with even more timely access to critical company data, resulting in even better business decisions, streamlined processes and improved customer service."
About Concert
Launched in 1994, Concert is a leading provider of advanced communications services worldwide. Concert's network stretches across six continents and provides service in more than 50 countries and over 800 cities. An alliance of 47 distributors reaches 80 percent of the world market and serves over 4,400 multinational customers, accounting for $2.75 billion in committed contract revenue. For more information, visit the company's Web site at http://www.concert.com.
About The Actuate Reporting System
The Actuate Reporting System allows organizations to easily and rapidly develop, generate and distribute reports throughout the enterprise via corporate intranets, extranets and the Internet, thereby increasing access to and the value of corporate data. The Actuate Reporting System's Web Application Server architecture provides a scalable, dynamic reporting platform that can meet the enterprise reporting needs of any size organization.
Actuate's Live Report Documents feature rich interactive capabilities that enable users to more effectively and productively access information. Architected specifically to leverage the functionality of the Internet, Actuate reports can be seamlessly integrated into a corporate web site, and Actuate's web-based ReportCast technology makes it easy for organizations to notify users when corporate information is available. Actuate's adaptable environment allows developers to create reports from any data source and in any format required by end-users.
About Actuate Software Corporation
Actuate Software Corporation, a leader in Enterprise Reporting, is meeting the information access needs of the corporate enterprise. The Actuate Reporting System, including ReportCast, securely and efficiently delivers corporate reports to an enterprise of users.
Actuate's customers include some of the largest financial services, telecommunications, health care and media companies. Software vendors reselling Actuate solutions include PeopleSoft, Siebel, Netscape Communications Corporation, Clarify, Vantive, Progress Software, Ariba, Portal and Ascend.
Founded in 1993, and headquartered in San Mateo, Actuate has offices worldwide. For more information on Actuate, visit the company's Web site at http://www.actuate.com.