Sequent Introduces Tools and Services to Speed Large Scale Siebel 99 Deployment

Sequent Computer Systems, a leader in Intel-based data center solutions, has announced a global competency center and a Deployment Manual for the Siebel 99 application suite to ensure rapid, successful implementation in complex, large-scale environments.

Part of Sequent's Contact Advantage program, the competency center and Deployment Manual offer performance, sizing and workload testing services and configuration guidelines that take the guess work out of Siebel 99 application deployment. Last month, Sequent unveiled a performance guarantee for Siebel 99 backed by up to $5 million in products and services.

The competency center and the Deployment Manual facilitate end-to-end deployment of Siebel 99 on the Sequent NUMACenter platform. Whether it be 24x7 availability for a multi-site call center or sales force automation for tens of thousands of sales executives around the globe, the competency center can provide configurations that meet the exacting requirements that true enterprise wide solutions demand.

"Sequent's Global Competency Center and Deployment Manual demonstrate their strong commitment to delivering leading CRM infrastructure solutions for the enterprise," said Bruce Cleveland, vice president, Alliances of Siebel Systems. "Sequent's extensive system characterization testing allows customers to even more rapidly implement Siebel's industry leading front office applications, with an infrastructure that can accommodate substantial growth, high availability, and outstanding performance."

"Siebel Systems is the clear leader in front office software solutions," said Jeff Pancottine, vice president global marketing for Sequent. "The expertise Sequent has available through the competency center and Deployment Manual allow us to provide and guarantee infrastructure requirements that under-pin it."

Global Competency Center Services:

• Infrastructure architecture design and sizing: ensures that the solution will support extreme work loads in a production environment and deliver the desired levels of application performance, availability and scalability.
• Architecture validation: demonstrate that the solution design will be compatible with the client's existing data center environment and system management infrastructure.
• Demonstrations: dedicated testing environment proving the performance of the Siebel 99 in a variety of large-scale configurations.
• Benchmarks and proof of concept: delivers customer-specific proofing activities to address performance, scalability and integration issues.

Deployment Manual

The Sequent Deployment Manual for Siebel 99 includes proven best practices together with system architecture, sizing and configuration guidelines based on extensive testing. The Guide also assists in integrating complementary products, including system management solutions. The Guide provides information in the following key areas:

• System Sizing
• Thin client vs. connected client guidelines
• Network bandwidth
• Central vs. distributed database guidelines
• Database synchronization
• High availability
• Backup, recovery and disaster resilience
• Quality assurance and development environments

A Guaranteed Solution

Sequent has a strong track record of providing solutions for complex CRM infrastructure requirements. Sequent, through its unique Siebel performance guarantee, will contractually commit to call throughput, user load and user response times of Siebel 99 Call Center on NUMACenter. If the NUMACenter platform is unable to meet the agreed targets Sequent will upgrade the system at no charge to the customer.

About Sequent Computer Systems, Inc.

Sequent Computer Systems, a leader in Intel-based solutions for the data center, is committed to the success of its end-user and system integrator customers. Sequent's platform architectures and services are optimized for the scalability, availability and manageability requirements of large, growing corporate infrastructures leveraging Internet technologies, database technologies and best-of-breed partnerships.

Sequent supports more than 10,000 installations worldwide, including many of the world's largest and most sophisticated e-commerce, CRM and business intelligence environments. For further information, phone Sequent at 503/626-5700 or 800/257-9044, or visit our Web site at http://www.sequent.com.